Welcome to Mathaniya Organic Masale. By using our website and placing orders, you agree to the following terms:

1. Company Details:
Mathaniya Organic Masale
Fider School ke samne, Near Kedar Pump, Mathaniya (Jodhpur), Rajasthan – 342305, India
Email: mathaniyaorganicmasale@gmail.com
Phone: +91 7877025158

2. Products and Ordering:

• We sell organic spices, edible oils, and grocery food products compliant with FSSAI standards.
• Orders are placed via our website with secure payment methods including Razorpay Payment Gateway.
• Prices include applicable taxes unless stated otherwise.

3. Delivery:

• Shipping across India with estimated delivery times of 3–7 business days.
• Shipping charges apply as specified during checkout.
• We will notify you of any delays.

4. Returns, Refunds, and Cancellations:

• Returns accepted only for damaged, defective, or incorrect products. Perishable or opened products cannot be returned.
• Notify us within 48 hours of delivery with video evidence unboxing .
• Refunds processed after product inspection via original payment method within 7–15 business days.
• Orders may be canceled before dispatch. Post-dispatch cancellations are not accepted.

5. Product Quality & Liability:

• We strive to ensure product quality, freshness, and accurate descriptions. Minor natural variations may occur.
• We are not liable for allergic reactions or misuse. Please check ingredients before purchase.

6. Intellectual Property:

• Website content including text, images, and logos are owned by us or licensed. Unauthorized use is prohibited.

7. Food Safety & Quality Assurance:

• All products comply with Food Safety and Standards Authority of India (FSSAI) regulations.
• We ensure hygienic packaging and proper storage to maintain freshness.
• Customers should store products according to instructions and consume before expiry.

7. Grievance Redressal:

At Mathaniya Organic Masale, customer satisfaction is our priority. If you have any complaints or concerns related to our products or services, please contact us at:

• Email: mathaniyaorganicmasale@gmail.com
• Phone: +91 7877025158

We are committed to acknowledging your grievances within 48 hours and resolving them promptly, typically within 30 days.

If you are not satisfied with our resolution, you may escalate the matter to the appropriate consumer protection authority or forum as per the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.